Operational Review:
Workers Compensation Board of Prince Edward Island
Workers Compensation Board of Prince Edward Island
In conjunction with four consulting teams specializing in human resources,
workers’ compensation programs, financial management and information
technology systems, Baker Consulting was the lead consultant in an
overall operational review of the workings of the Workers Compensation
Board of Prince Edward Island. The fundamental purpose of the review
was to identify opportunities to improve operations, both in terms
of efficiency and effectiveness. Scope of work included extensive
consultations with stakeholders, authoring of a key factors report
identifying operational
strengths and weaknesses, and the authoring of an action plan addressing
the key factors report.
Diagnostic Assessments
Atlantic Canada Opportunities Agency
For many years, Baker Consulting has been on ACOA’s standing
offer list under the agency’s Consultant Advisory Services
program (CASP) and has conducted numerous diagnostic assessments.
These assignments
generally involve a thorough review of all aspects of a business
in order to provide an objective assessment of current performance,
key
issues and future prospects, providing recommendations on the most
appropriate measures to strengthen the business and how to implement.
Signature
Attractions of Atlantic Canada
Market Readiness - Mentoring & Mystery Shopping
We assembled a team based in Charlottetown, Summerside, Halifax
and St John’s, NL, to analyze mission and to measure service delivery
for each of Atlantic Canada’s top twenty cultural and heritage
tourism attractions. Mentoring and detailed, high end mystery
shopping activities were undertaken during the 2003 season, then updated
in 2005. We have been asked to replicate this process once
again during the 2006 season.
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